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Foundations of Lodging Management (Original)



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◎Hallmark Features

Covers small hotels, not just larger ones.

Addresses smaller, limited-service, franchised hotels and their challenges such as multi-tasking between housekeeping, front office, or sales and marketing departments and understanding the entire hotel and how its departments are interconnected.

Identifies and defines lodging language.

Defines jargon within the chapter and includes an extensive glossary of over 400 lodging-industry-specific definitions that readers can quickly find and review.

Includes All in a Day’s Work vignettes that are now numbered for easy identification.

Poses true-to-life lodging problems as well as possible solutions.

Develops decision-making skills and prompts class discussion.

Provides extensive Discussion Questions and Team Activities for each chapter.

◎New To This Edition

New! Updated throughout including new information on:

Green initiatives in lodging

Changing role of online travel agents (OTAs)

Explosive impact of social networking on hotel room sales

The newest legislation regarding employee selection and retention

Updated financial and statistical data

Updated Lodging On-line website links

Expanded discussion of revenue optimization, rooms pricing and inventory management

Impact of 2008-2010 recession on the lodging industry

Addition of critical food safety temperatures

New! Expanded author team–includes Allisha A. Miller, the co-author of Pearson Education's Front Office Management Simulation online training program.

New! Chapter 15: The Front Office Management Simulation–appears in this edition.

作者簡介

David K. Hayes
現職:full time author-consultant

Jack D. Ninemeier
現職:Michigan State University

Allisha A. Miller
現職:Dearborn Heights, Michigan

  • 出版社:華泰文化

    新功能介紹
  • 出版日期:2011/06/10
  • 語言:英文


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2017-10-25 11:47

〔即時新聞/綜合報導〕中共19大昨閉幕,「習近平新時代中國特色社會主義思想」寫入中共黨章,習近平也成為毛澤東之後,首位還在世時就把自己名字列進黨章的中共領導人,民運人士王丹則質疑:「把自己與毛澤東,鄧小平並列,在黨內真的能夠得到真心的認同嗎?」

王丹表示,毛澤東和鄧小平在中共內部的威望在於「被認可的歷史功績」,有著深厚基礎,但是習近平思想在內容上空洞乏味、毫無新意,習執政五年期間,除了用反腐敗的名義打擊政敵,在國際上四面樹敵,在經濟上向公有制倒退之外,實在是乏善可陳。

王丹認為,若中共內部真對習近平心悅誠服,就不會有孫政才「違反政治紀律和政治規矩」的事情發生了;把自己放到高位並不難,但習近平應該知道「抬得越高,摔下來的風險越大」。王丹最後則強調:「那些表面上對他的一意孤行表示附和的黨內政敵,焉知不是等著看他自我膨脹之後的笑話呢?」
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